Customer Testimonials

Another awesome, zero-stress purchase with Heller! Just bought my 3rd Jeep Rubicon from Jeremy since 2019. He is always trustworthy and 10/10! Works with your needs and gives you the best, most honest advice! Found exactly what I wanted in under 10 minutes and put the 'wheels in motion' to get my new Jeep to Pontiac. Solid trade in and buying experience! And with Heller, there is never any pressure! Highly recommend heading to Heller and asking for Jeremy!

Just bought a used 24 Navigator from Heller Motors that I found on Cars.com. The sales rep Jeremy was PHENOMENAL!!! He was always available to us despite being in a different time zone. He assisted us with shipping their vehicle to me and shipping our trade back to them. Jeremy made the financing process easy as can be and Jimmy Blue took very good care of us. Would recommend this crew to anyone!

Met with Jeremy Mehrkens on a short notice when I found the exact make/model/trim that I wanted. He even stayed late past his shift to prioritize getting me in same day and out the door in the exact car I wanted. Heller in general does a great job, but I never had a worry because Jeremy was the type of guy who was going to make sure things were right and fair for everybody. Will be back for the next ride!

Thank you Doug in Service for following through and being a man of your word. I appreciate your attention to the matter and for your understanding my concern.

A painless experience. Friendly and no pressure. Don was great to deal with. Will definitely try them for my next vehicle.

I drove 900 miles to look at a severely mis represented vehicle. A week later the Sales Manager sent me a text to see if there is anything he could do for me. So I sent the following message. He didn’t even have the decency to send me an apology back. So before someone else spends their hard earned money and time to drive out there for a “heller of a deal” maybe think it’s going to be more of a “deal from hell” Only thing you could help me with is a gas card and some time reimbursement ... Read More

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Google - Oct 16, 2026

I drove 900 miles to look at a severely mis represented vehicle. A week later the Sales Manager sent me a text to see if there is anything he could do for me. So I sent the following message. He didn’t even have the decency to send me an apology back. So before someone else spends their hard earned money and time to drive out there for a “heller of a deal” maybe think it’s going to be more of a “deal from hell” Only thing you could help me with is a gas card and some time reimbursement for wasting my time to come out and look at a mis-represented vehicle. I was under the understanding that all issues that the vehicle was purchased back for were fixed to making it feel like a 11k mile vehicle again. That wasn't true. I was told there was no body damage, not a scratch, chip or anything. I was pretty clear in saying I am a very particular person and that must not have been taken seriously. There were numerous scratches and chips. Let alone that it had some hail damage that wasn't all repaired and a back bumper that was hodge podged back together. What really upset me about the situation was the vehicle was back on your website instantly, not enough time to do proper repairs to make it drive right. I feel bad for the person that may test drive it and not have the know how to notice the way it drives and be stuck with a pile.

🌟🌟🌟🌟🌟 5-STAR EXPERIENCE AT HELLER MOTORS! 🚙🎉 About 30 days ago, I walked into Heller Motors just to LOOK at vehicles, and I ended up driving away in a BRAND-NEW 2026 Jeep Grand Cherokee Limited 85th Anniversary Edition, fully loaded with ALL the bells and whistles! 😍🔥 A HUGE shoutout to my salesman, DON TWEDELL! 👏🏽👏🏽 Don was absolutely AMAZING! He was honest, patient, professional, and extremely knowledgeable. What impressed me the most was that I NEVER felt pressured to purchase anything! Don genuinely wanted to make sure I found a vehicle I LOVED at a price that worked for me. He even helped me with ... Read More

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Google - Oct 16, 2026

🌟🌟🌟🌟🌟 5-STAR EXPERIENCE AT HELLER MOTORS! 🚙🎉 About 30 days ago, I walked into Heller Motors just to LOOK at vehicles, and I ended up driving away in a BRAND-NEW 2026 Jeep Grand Cherokee Limited 85th Anniversary Edition, fully loaded with ALL the bells and whistles! 😍🔥 A HUGE shoutout to my salesman, DON TWEDELL! 👏🏽👏🏽 Don was absolutely AMAZING! He was honest, patient, professional, and extremely knowledgeable. What impressed me the most was that I NEVER felt pressured to purchase anything! Don genuinely wanted to make sure I found a vehicle I LOVED at a price that worked for me. He even helped me with my trade-in! DON, THANK YOU! ❤️ Thank you for your outstanding customer service and for making this such a wonderful experience! It's been 30 days, and I'm STILL loving my new Jeep! If you're looking for a new vehicle and want HONESTY, GREAT PRICES, AND TOP-TIER CUSTOMER SERVICE, go see DON TWEDELL AT HELLER MOTORS! Tell him Chy sent you! You won't be disappointed! 💯🚙 ⭐️⭐️⭐️⭐️⭐️ 10/10 HIGHLY RECOMMEND!

Justin has been very transparent on the numbers and helpful with all my questions. I wouldn't hesitate to come back in the future.

Great dealership to work with. Best prices for miles around. Our salesmen, Jeremy Mehrkens, was fantastic to work with. I would highly recommend him and Heller Motors!

Husband and I had been searching for the right car for over a month and decided to look at a Jeep Wrangler at Heller Motors. We live almost an hour away so it was an investment of time just to see the car. We were so pleasantly surprised by the time, attention, kindness, knowledge, and transparency shown to us by Kyle Fajardo and the rest of the Heller team. We had just recently had a horrible experience at another dealer in another town and the experience with Kyle and Heller could not have been better. We highly recommend Kyle Fajardo ... Read More

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Google - Oct 3, 2026

Husband and I had been searching for the right car for over a month and decided to look at a Jeep Wrangler at Heller Motors. We live almost an hour away so it was an investment of time just to see the car. We were so pleasantly surprised by the time, attention, kindness, knowledge, and transparency shown to us by Kyle Fajardo and the rest of the Heller team. We had just recently had a horrible experience at another dealer in another town and the experience with Kyle and Heller could not have been better. We highly recommend Kyle Fajardo and Heller Motors to anyone exploring their options and looking for a positive buying experience.

Kyle was beyond helpful in our purchasing experience. We will always make the 2 hour drive to work with Kyle because of his excellent customer service skills. We were in a financial bind, and he was more than willing to help us!

Great fast service. See Justin in sales great guy we love are suv would buy again.

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Excellent service!!! They were very informant and very knowledgeable about what I wanted and they came through for all of the details that I wanted on my new vehicle. The communication was excellent also. I didn’t feel pressured about sales and they explained all of the warranty and knowledge of the vehicle.

Great experience with Bob Corrie!

Bought a used truck from Trent Rousey last week and was very happy with the process. The pricing on the truck was great and they made sure some repairs were made before I took ownership of the vehicle. I’d highly recommend working with Trent!

Fast and no pressure sales!!

a very good experience

Ellie was such a great help in assisting with my truck purchase. She is very knowledgeable and not at all pushy! In fact, the entire staff was amazing. Best truck purchase experience in my book. We will definitely be back for future purchases. Thanks so much Ellie and Aaron and Jordan for making everything so easy!

Changed my fob battery quick, easy, and service was excellent!!!

Used to come here for oil change and service, over priced and bad customer service! Recently had a problem with my car and they charged me twice with the issue still persisting! Had to get my problem resolved outside! Will never come back

As a woman, I always worry when buying a car. I want a top quality vehicle at a fair price and to be treated with respect during the buying process. Jeremy Mehrkens was an absolute dream to work with. Attentive and detail oriented, I felt confident and cared for throughout my purchase. The rest of the team was fantastic as well. I couldn’t have asked for a better experience.

I’m extremely disappointed with my experience at Heller Motors. I called ahead to confirm a specific vehicle was available, and was told it was still for sale. When we arrived (this dealership is over an hour away from where we live) the car was sitting on the lot with no “sold” tag, no markings, nothing to indicate it wasn’t available. It is STILL listed on their own website, on Facebook Marketplace, and on AutoTrader as of today. After spending time searching the lot ourselves, we went inside only to be told the vehicle had supposedly been sold on ... Read More

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Google - Aug 29, 2026

I’m extremely disappointed with my experience at Heller Motors. I called ahead to confirm a specific vehicle was available, and was told it was still for sale. When we arrived (this dealership is over an hour away from where we live) the car was sitting on the lot with no “sold” tag, no markings, nothing to indicate it wasn’t available. It is STILL listed on their own website, on Facebook Marketplace, and on AutoTrader as of today. After spending time searching the lot ourselves, we went inside only to be told the vehicle had supposedly been sold on the 5th of this month. If that’s true, there is no legitimate reason it should still be advertised everywhere or sitting out front unmarked. It felt misleading and like a tactic to get people in the door and try to steer them toward other vehicles. We drove out expecting honesty and transparency, and instead had our time wasted. Very disappointed in how this was handled.

Thanks hellers for the 2024 jeep compass I really enjoy it I also want to thank jake Monroe to helping me pick the right vehicle for me

Justin was so patient with me I came in with a long list of cars to look at he found me (not one on my list) one I am happy with. There were some minor things and he made sure they were taken care of for me. I have the car I'll be driving for years to come.

Excellent experience with Trent Rousey, made the process clean and simple and very easy to go through.

This was the 3rd vehicle we have purchased form Hellers, we dealt with Max and he was great on helping us to Decide what best for our needs. We enjoy the no hassle and pressure! Strongly recommend Hellers for your next purchase. Financing was quick and easy and was able to pick up within a day.

Great experience. Max S. Was my sales rep and handled everything promptly and accurately. Communication was clear and he followed up multiple times throughout the process. Ask for Max!

We were shopping for a new to him car for our son but not sure what we were wanting. Jeremy listened to our criteria and hit a home run with the Cadi XT5. Jeremy was professional while keeping the experience fun and simple.

Honestly a very welcoming experience. Sounds cliché but its been a very long time since I stepped foot inside a dealership of any kind. Eric and Justin were very kind, helpful and had that small-town feel when questions were asked ect. Do your homework on the vehicle you may be lookin at first, and they will help with the rest. Currently the numbers they were able to work out were very good, alot better than I anticipated. Family of 5 kids we stretch things out but they were able to make the numbers work for us. Worked for us, maybe not ... Read More

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Google - Aug 18, 2026

Honestly a very welcoming experience. Sounds cliché but its been a very long time since I stepped foot inside a dealership of any kind. Eric and Justin were very kind, helpful and had that small-town feel when questions were asked ect. Do your homework on the vehicle you may be lookin at first, and they will help with the rest. Currently the numbers they were able to work out were very good, alot better than I anticipated. Family of 5 kids we stretch things out but they were able to make the numbers work for us. Worked for us, maybe not for everybody. But I highly recommend. Next new vehicle will most likely be purchased though them again.

I feel very grateful with justin for helping to close this deal, he walked with me in the whole process and had a lot of patience with him definitely recommend Heller Motors and Justin if you wanna get a brand new car, im Very happy with my New F250 XLT

I usually went here for oil changes and general vehicle checks. I paid around $120 for an oil change and service, and at that time I was told my battery was in good condition. A few days later, my car wouldn’t start and needed a jump. I brought it back for a battery inspection and paid $85. I was again told that everything was good and that I did not need a battery replacement. The battery lasted about another week before my car wouldn’t start again. I returned for a third time, and this time they finally said the battery ... Read More

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Google - Aug 15, 2026

I usually went here for oil changes and general vehicle checks. I paid around $120 for an oil change and service, and at that time I was told my battery was in good condition. A few days later, my car wouldn’t start and needed a jump. I brought it back for a battery inspection and paid $85. I was again told that everything was good and that I did not need a battery replacement. The battery lasted about another week before my car wouldn’t start again. I returned for a third time, and this time they finally said the battery was bad and needed to be replaced. They quoted me $403 for the battery. They had picked up my car from my workplace to inspect it. When I decided I did not want the battery replaced there and asked for my car back, I was told there was no driver available for at least 2–3 hours and they couldn’t say when someone would be available. I ended up going there myself to get my car. I was also disappointed that when I asked why the battery had been checked twice before and reported as good, despite it actually being bad, I didn’t get a clear answer. I ultimately went to an auto parts store and replaced the battery for $250 with free installation, saving a significant amount. Based on my experience, I personally would not recommend this place for battery service. I’ll be going elsewhere for future service. For an oil change, I would recommend Hometown instead, and for a battery, check your local auto parts store.

Big Thanks to Trent and the Heller Dealership in Pontiac, Illinois I was well taken care of and got a variety of options for my next vehicle and I am happy to say that I found the vehicle that fits me thanks, Trent and Heller dealership I will recommend family and friends

Max was great at being cognicant of my time since I live over an hour away. There was hardly any wait time from the finance team. I was very pleased with the transaction and Max went above and beyond to make it all work!

I had an exceptional buying experience buying a new truck with the help of Trent Rousey! Trent was very professional, polite, communicative, and helpful! He impressed me so much over the phone that my wife and I drove twenty-two (22) hours round trip to purchase from him. For your next vehicle purchase , use Trent at Heller motors, and enjoy the experience! Keep the roll going Trent, 25+ years of treating people right!

100/100. Great customer service and friendly staff. Thank you so much Kyle, Jeff, Jason and even the receptionists! You have a great team and from the moment we walked in the front door we felt welcomed and a priority. Would definitely recommend to anyone looking for a new vehicle shop with Kyle!! My wife and I came in following a total loss claim and Kyle Fajardo got us taken care of. We had a great experience and they helped us thoroughly with all the questions we had regarding the vehicles we were considering. Left the lot in a 2024 Grand Cherokee L ... Read More

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Google - Aug 8, 2026

100/100. Great customer service and friendly staff. Thank you so much Kyle, Jeff, Jason and even the receptionists! You have a great team and from the moment we walked in the front door we felt welcomed and a priority. Would definitely recommend to anyone looking for a new vehicle shop with Kyle!! My wife and I came in following a total loss claim and Kyle Fajardo got us taken care of. We had a great experience and they helped us thoroughly with all the questions we had regarding the vehicles we were considering. Left the lot in a 2024 Grand Cherokee L and we are more than satisfied with the purchase and the sales experience from Heller Motors.

Jimmy Moran was the best! He helped me get my new Ford escape and hellers process was smooth!

My salesperson Trent was awesome. I am out of state, KY, found a truck in IL. Contacted through Autotrader site, ended up with Trent on a Monday. Trent responded quickly, a couple of back and forths, deposit, and deal done on the same day. Being 5.5 hours away, Trent produced more pictures and videos to give me confidence in my purchase. He even responded on this day off, which I still feel bad about, but thanks Trent. Through the week, he was in constant communication via text (my preferred) and verified what I needed to bring with me. Drove up to ... Read More

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Google - Aug 2, 2026

My salesperson Trent was awesome. I am out of state, KY, found a truck in IL. Contacted through Autotrader site, ended up with Trent on a Monday. Trent responded quickly, a couple of back and forths, deposit, and deal done on the same day. Being 5.5 hours away, Trent produced more pictures and videos to give me confidence in my purchase. He even responded on this day off, which I still feel bad about, but thanks Trent. Through the week, he was in constant communication via text (my preferred) and verified what I needed to bring with me. Drove up to the dealership in Pontiac, IL. Was there for about 90 mins. Met the finance manager Jimmy, good ole boy from Alabama. Hit it off with him as well, out the door. The car negotiation process is never really fun. With Trent and Heller Motors, it was fair, fast, easy. Appreciate you all working with me and you have a great team there. Happy, out of state customer.

Justin made the process of buying our new car extremely easy and enjoyable! Would highly recommend.

I purchased a vehicle sight unseen, a first for me. Jeremy the salesman was honest about its appearance and condition, also great at communicating through the entire process. They arranged the shipping and it came very soon after the process was finalized. No gimmicks from the finance manager about warranties and protection plans. Nice to work with a dealer who isn’t pushy on that stuff! I will definitely look here again when it’s time for another new vehicle! Thanks again guys!!

We were really happy with Trent! He worked with us to make sure the truck was what we wanted. More importantly, he answered every question we had and checked in on us during the purchasing to make sure we were comfortable.

Great experience! I had been working with Trent Rousey for about three weeks before we found just the car I wanted. He thoroughly answered any questions or concerns I had. Gave me a great price on the new car.And on my trade. Trent made my almost three and a half hour drive well worth it.

We recently bought out second car from Heller, after an initial hiccup their entire management team mobilized to make things right, The Heller family ownership, Manager Eric Prendergast and GM Glenn Radebaugh all went above and beyond to solve the issue, we will continue to purchase our vehicles from them in the future and absolutely recommend them to any out of state costumers wondering if this is the right place to do business.

Jeremy was amazing as I was searching for the car I knew I wanted. There was never any pressure, only understanding and a lot of patience. I trusted his insight and valued his honesty and integrity.

Very predatory dealership. They’ve tried to sell me a car with a lemon title on it and pulled my credit without disclosing that information first. I had to find out myself. I’m glad I did and backed out of the deal!

Great service, happy with my 2021 Nissan Armada purchase!

Justin made this the best car-buying experience I've ever had. He was friendly, honest, and never made me feel pressured. He answered all my questions, kept me updated throughout the process, and made everything easy from start to finish. The back office was smooth sailing as well, and the entire team made the process quick and hassle-free. If you're looking for a dealership that truly takes care of its customers, ask for Justin. I couldn't be happier with my experience and highly recommend him!

Recently bought a new Laramie using Trent. It started with an inquiry just to see if the truck was still available. He responded right away was not pushy sent me the bill of sale. I reviewed and sent him information on my trade. The offer was just right. Trent made my process of buying a truck perfect. From start to finish I had a new truck in a few hours with out ever stepping on the lot. Trent renewed my trust in good salesmen. No lies no strings attached, just a good honest man. I will be back.

Another one in the books. This is just the latest in a line of vehicles our family has purchased at Heller Motors, with the assistance Jeremy Mehrkens. He always cuts straight to the point, makes the whole process incredibly quick and easy.

Have bought 3 vehicles from them over the last 6 years and had a horrible experience with all 3 of them. The last time I went in I dealt with a kid that didn't even seem like he wanted to sell me a damn vehicle and I was still stupid enough to work with the sales manager and give them my money. Won't be doing that again.

I would strongly encourage anyone buying a vehicle from this dealership to thoroughly review every document before signing. I purchased a vehicle that I later discovered had a lemon/manufacturer buyback history. I was never verbally informed of the defect history, manufacturer reacquisition, or repairs performed on the vehicle during the sales process. The vehicle was otherwise presented and sold like a normal retail vehicle, including being sold with a Lincoln Protect extended warranty. After reviewing my paperwork later, I realized I had never been provided any separate manufacturer buyback disclosure documents or repair history records. When I contacted the ... Read More

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Google - May 22, 2026

I would strongly encourage anyone buying a vehicle from this dealership to thoroughly review every document before signing. I purchased a vehicle that I later discovered had a lemon/manufacturer buyback history. I was never verbally informed of the defect history, manufacturer reacquisition, or repairs performed on the vehicle during the sales process. The vehicle was otherwise presented and sold like a normal retail vehicle, including being sold with a Lincoln Protect extended warranty. After reviewing my paperwork later, I realized I had never been provided any separate manufacturer buyback disclosure documents or repair history records. When I contacted the dealership requesting those records, I was told that because the vehicle was traded in, they did not have to provide additional disclosure regarding the lemon history. I do not feel the significance of the lemon/manufacturer buyback history was clearly disclosed or explained during the sale process. Extremely disappointing experience and not something I believe customers should have to discover after the fact. They also informed me multiple times that this is something they do often, so be sure to run a carfax on any vehicle you’re looking at.

Was sold a used jeep, had problems once leaving the dealership. They sold me the car dirty from the interior, dog hair from last owner. The first 3 months I’ve owned it, was in the shop. Good customer service but my vehicle was not inspected prior to selling to me. If I were you I’d stick to buying new would not trust pre owned 👎

Went in to hoping get a new vehicle that had been marked done significantly. The suv I went for was listed on their website at $22k with a msrp of $40k because it is a 2024 and still sitting in the lot as no one wants them (Dodge Hornet). They had the numbers figured out and showed me the paperwork with the trade in and everything. Before they called about the financing they asked me to get my paystubs and income info for my co-signer. I sent my pay stub to the salesman and called the next day to ask about ... Read More

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Google - Mar 18, 2026

Went in to hoping get a new vehicle that had been marked done significantly. The suv I went for was listed on their website at $22k with a msrp of $40k because it is a 2024 and still sitting in the lot as no one wants them (Dodge Hornet). They had the numbers figured out and showed me the paperwork with the trade in and everything. Before they called about the financing they asked me to get my paystubs and income info for my co-signer. I sent my pay stub to the salesman and called the next day to ask about the info for my co-signer. I spoke to the sales manager and then he informs me that the car went up $11k in price from the day before because of manufacturer discounts coming off. I texted the salesman Kyle about it as well and he informed me that they had the wrong pricing on the vehicle. I received two different answers and when I spoke with a coworker who’s last job was a auto salesman he said that did not sound right as manufacturer discounts are usually from month to month and don’t end in the middle of the month. Another dealership I shopped at stated the same thing. So I received conflicting information from the salesman and sales manager about the sudden price increase of the vehicle. If it was a pricing error by Heller they should’ve honored it. You’d think they’d want to sell a new vehicle that’s been sitting on the lot for years taking up space and losing value. They did try to work something out with a used vehicle but could not get me into anything without dropping at least a 10k down payment which is the whole reason in the first place I drove an hour to look at the Hornet that was online marked down to $22k. It was a negative experience overall as the salesman acted like he could care less about selling a vehicle. I had to literally ask to look at the vehicle I was trying to buy which should not even be an option for the salesman. That and the whole shady situation with being told 2 different things from the staff about the vehicle changing price overnight was enough for me to write this negative review which I RARELY even do. Overall disappointed greatly with Heller.

Highly upset and will not buy here again. We’ve been having troubles with our expedition and in the shop they fixed the problem twice. Fast forward to today we decided we were going to trade it in and come to find out they sold us branded title car. So now we’re stuck with something we didn’t know had this type of title because we would have not bought it. Make sure to ask three plus times because we asked if anything was wrong with the vehicle and flat out told us no. Do your research and don’... Read More

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Google - Mar 13, 2026

Highly upset and will not buy here again. We’ve been having troubles with our expedition and in the shop they fixed the problem twice. Fast forward to today we decided we were going to trade it in and come to find out they sold us branded title car. So now we’re stuck with something we didn’t know had this type of title because we would have not bought it. Make sure to ask three plus times because we asked if anything was wrong with the vehicle and flat out told us no. Do your research and don’t make a mistake like me

Bought a vehicle within last month. Vehicle won’t pass inspection and having issues with keys. Bought warranty that is basically will not cover anything although on paperwork says it will.

We were going to wait to post a review about our purchase with Heller Motors but we got tired of waiting! We are out of state buyers. We bought a 2022 Ram 5500 from them on 11/10/2025 it was delivered on 11/13/2025. When the truck was delivered I drove it up our driveway put it in park and knew right away that something was wrong with the truck! It was running extremely rough. We immediately called Heller and told them there was something wrong with the truck. Now when we were negotiating the truck purchase, the salesman said the truck ran great nothing wrong ... Read More

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Google - Feb 16, 2026

We were going to wait to post a review about our purchase with Heller Motors but we got tired of waiting! We are out of state buyers. We bought a 2022 Ram 5500 from them on 11/10/2025 it was delivered on 11/13/2025. When the truck was delivered I drove it up our driveway put it in park and knew right away that something was wrong with the truck! It was running extremely rough. We immediately called Heller and told them there was something wrong with the truck. Now when we were negotiating the truck purchase, the salesman said the truck ran great nothing wrong with it and it had been through their service department!! We got off the phone with Heller and called our local Dodge dealer. Made an appointment for 11/18/2025 at 9:30am. We received a call from our local dealership at 11:00am. They informed us that the motor had internal issues!! I called Heller immediately and unfortunately no one, including the sales manager would do anything to help us with the situation! As of this post 02/16/2026 the truck is still at the local dealership!!! Ram/Cummins has been useless to get this truck repaired. They are on the second short block, because the first short block that Cummins sent was damaged and assembled incorrectly, once the second short block was installed and the truck put back together, it only lasted less than 10 minutes before it bent a pushrod. We are now waiting on a new head and a lot of other parts.. The only thing I can say is, if you are thinking about purchasing a vehicle from Heller and you are out of state don't take their word on anything about the vehicle! You could easily end up with a broke down pile of junk even though it's under warranty like ours!!! And one more quick note. When the sales manager tells you "If the truck was here we would have had it in and figured out in three days!!", well, why didn't Heller get the truck back to their outstanding service department? I wouldn't be still without our truck after 3 months, if you provided good customer service and took care of your customer after the sale of a truck that was delivered with a serious motor problem. If we could leave ZERO stars we would! Buyer beware!

If 0 stars was an option id give them negative... They dont tell you very much information about your vehicle and their mechanic shop is also bad to the point they left loose bolts on my front right axle and made me pay for it. On top of also using the wrong chemicals on my radio and telling me its fine and that is something else they refused to fix. This was in Pontiac, IL. They decided it was okay to show the CarFAX at the very last minute and tell me that the vehicle had been in 3 accidents in FLORIDA ... Read More

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Google - Jan 30, 2026

If 0 stars was an option id give them negative... They dont tell you very much information about your vehicle and their mechanic shop is also bad to the point they left loose bolts on my front right axle and made me pay for it. On top of also using the wrong chemicals on my radio and telling me its fine and that is something else they refused to fix. This was in Pontiac, IL. They decided it was okay to show the CarFAX at the very last minute and tell me that the vehicle had been in 3 accidents in FLORIDA after signing the papers..... and didnt inspect much and also gave me a somewhat dirty of a car. p.s. They told me I HAD to go through a specific bank for a loan and then I get a letter in the mail from a better bank that they'd offer me a loan with more of a down payment. Way to take advantage of an 18 y.o. 👏 👏 👏 Edit to this: they traded out my 2019 JEEP for a 2016 Camaro with bought 20k-30k extra miles than the jeep had, which is whatever, I signed on it. I later figured out their paper scheme of them telling me im getting a "free" warranty that was a hidden $3300 making a vehicle $3k less than the vehicle they 1st sold me with frame damage $3k more because they charge me the same amount for the camaro that they did for the jeep and added 3300 dollars too it turning my 15k loan in almost 19000 dollars. Later I find out my Camaro needed over 7 THOUSAND DOLLARS worth of repairs including transmission, timing chain, and some other stuff. They wouldnt respond to any of my calls OR texts when I tried reaching out. So, I traded it in for a 2025 Jeep Grand Cherokee L through Sam Leman CDJR in Bloomington. Would highly NOT recommend the heller in pontiac, they only want your money, if they could, they'd sell you a cereal box on saltine crackers and tell you its brand new.

Marketed a vehicle as white in color and it was grey. Our company purchased the vehicle and when our employee brought the truck back to our office we noticed that it was grey and they would not refund our money or apply towards a trade.

Trent at heller is the best. He absolutely goes out of his way for you. The buying process has never been made easier for me.

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I highly recommend Heller Motors in Pontiac, Illinois. Trent was an honest, trustworthy salesman! Very pleased with our purchase! A dealership with integrity!

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Update: Was told by Jason, that he was going to have the owner call me and never did. Its been over a month. The solution you offered me wasnt a fair one, once again you guys are placing the blame on me. Respectfully the way you talk to and treat your customers is terrible. Update: Argued with the sales manager multiple times over this issue. I asked to talk to the owner on Nov 6 and that I was done dealing with the sales manager. He continued to blame me for missing the exhaust leak. He stated he would have them ... Read More

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Google - Nov 2, 2025

Update: Was told by Jason, that he was going to have the owner call me and never did. Its been over a month. The solution you offered me wasnt a fair one, once again you guys are placing the blame on me. Respectfully the way you talk to and treat your customers is terrible. Update: Argued with the sales manager multiple times over this issue. I asked to talk to the owner on Nov 6 and that I was done dealing with the sales manager. He continued to blame me for missing the exhaust leak. He stated he would have them call me the next day. It’s now Nov 16 and I haven’t heard anything besides the sales manager calling me to apologize how our conversation ended. I purchased my car on Oct 18. During my test drive I noticed it needed an alignment. I told them that it needed to be fixed, and they agreed to cover it. I had an appointment on 10/28 to get that fixed. The week before I noticed that my car was making a noise and discovered that I, what I believe is an exhaust leak. When I took my car in on the 18th for the alignment, I mentioned to them that I think there is an exhaust leak and asked is they can look at it, as I have only had this car for 10 days. They did my alignment and confirmed that is did have an issue with the exhaust. The lady told me she was going to talk to the parts department and get ahold of me that day to let me know as I mentioned I am well within my 15 days of purchasing this vehicle if I notice any issues. I didn’t hear anything from them that day, and I called them on the 30th. When I called them, the lady said you haven’t heard from anyone? The sales guy was supposed to call you. I said nope, I haven’t heard from anyone. She then said let me go find him and have him give you a call. Again, no call. On the 31st, I again called to ask what they are going to do about this exhaust leak. The lady transferred me to another person who stated the sales guy was supposed to call me and if he didn’t that he would call me back. About an hour or so later, the sales guy called me finally. I answered and he said was told my vehicle was done and ready to be picked up after the alignment. I mentioned that I never left my vehicle there on the 28th when I got my alignment, that I had actually waited for it to get done and drove it home that day and that I was calling to see what they were going to do about this exhaust leak. He stated he was never told anything about that and that he was going to talk to the sales manager and call me back. Another hour or so, the sales guy called me back to tell me the sales manager was off for the day. He asked me if I had any softball going on Saturday or if I would be available. I said I’ve got nothing, I’m home all day. He said ok, he is here all day and should be calling you tomorrow. Now today, 11/1, I called them at 430, since I had not heard anything from them all day after getting the run around all week and they are closed. I never received a print out after my alignment or the findings of my exhaust leak, I just keep getting told someone’s going to call me and no one does. 5 days, I have been calling trying to get ahold of someone and nothing, they sure took my money real fast though. This is the first vehicle I've purchased from there and so far their customer service has been terrible.

Do not buy anything from this dealership bought a mustang mach e from them two months ago it has been to the shop now four times with issues the dealership should have had fixed before the car was sold. I received a broken freaking home charger an had to call their management just to get a replacement. My driver door has to have a hinge replaced on a car that had less than forty thousand miles on it an I’ve literally had two months. I was very clear with the sales rep on what would happen if I found ... Read More

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Google - Sep 2, 2025

Do not buy anything from this dealership bought a mustang mach e from them two months ago it has been to the shop now four times with issues the dealership should have had fixed before the car was sold. I received a broken freaking home charger an had to call their management just to get a replacement. My driver door has to have a hinge replaced on a car that had less than forty thousand miles on it an I’ve literally had two months. I was very clear with the sales rep on what would happen if I found out he was lying to me about what he said the car had wrong with it unfortunately for him my word is my word.

Rudest customer service ever received from a car salesperson. His name was Brennan. First, he stole our sale from a co-worker and then proceeded to be condescending and rude from our very first communication. It got worse after we made an offer a couple thousand below their asking prices + their fees. I measure customer experiences for a living and I would have fired him on the spot for treating customers the way he treated me. After reading their poor reviews, dodged a bullet. Have blocked them from ever communicating with me again.

I strongly caution anyone considering doing business with Heller Motors. I purchased a vehicle from them with the understanding it was in good condition, only to discover shortly after the sale that it had a serious engine problem, which resulted in having to replace the whole engine. This issue should have been caught during any honest inspection or disclosed before purchase. I When I reached out to address the situation, I was met with evasive responses and no willingness to take accountability. Instead of standing behind their sale, they left me with costly repairs on a vehicle that was misrepresented. ... Read More

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Google - Aug 28, 2025

I strongly caution anyone considering doing business with Heller Motors. I purchased a vehicle from them with the understanding it was in good condition, only to discover shortly after the sale that it had a serious engine problem, which resulted in having to replace the whole engine. This issue should have been caught during any honest inspection or disclosed before purchase. I When I reached out to address the situation, I was met with evasive responses and no willingness to take accountability. Instead of standing behind their sale, they left me with costly repairs on a vehicle that was misrepresented. On top of that they held it for a whole month and claimed “the problem wasn’t happening” and then after a month returned the car. Then 5 minutes of driving. The engine problem occurred again. Also, my vehicle came back with damage to the body! Which I now have to pay $2100 to fix! They vandalized my car and wouldn’t repair it. A reputable dealership should value transparency and integrity — unfortunately, my experience here showed neither. I regret trusting them with such an important purchase and would urge others to think twice before doing the same.

Terrible experience wouldn’t allow my dog to shop disrespect and distasteful service!

Tried to sell me a vehicle that had hail damage without disclosing it in any conversation or paperwork. Thank goodness for the person who called to schedule the delivery said something. Lack of transparency. The vehicle is still listed and hail damage is not disclosed.

Thank you to Kyle for all his help getting my daughter into a vehicle. Her existing vehicle has some issues and we had negative equity. Kyle worked in a very timely manner to make things work for us and get her into a dependable vehicle with less miles. Kyle has our families full trust and support. Thank you!

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As much as I am skeptical of dealerships, this was a pleasant experience. After talking to Joe Andres about a vehicle, I made the almost 4 hour drive from MO. When I arrived, Joe pointed out that he had an identical truck with 11000 fewer miles. I arrived at 9 and even with a test drive, had a deal with financing before noon. I had not planned to purchase that day so had no down payment. They went the extra mile (lots of them) and delivered the truck to me the next day! This dealership has changed my.mind about dealerships. There are ... Read More

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DealerRater - Jun 9, 2025

As much as I am skeptical of dealerships, this was a pleasant experience. After talking to Joe Andres about a vehicle, I made the almost 4 hour drive from MO. When I arrived, Joe pointed out that he had an identical truck with 11000 fewer miles. I arrived at 9 and even with a test drive, had a deal with financing before noon. I had not planned to purchase that day so had no down payment. They went the extra mile (lots of them) and delivered the truck to me the next day! This dealership has changed my.mind about dealerships. There are still businesses that thrive because of great customer service. Joe Andres was an easy, no pressure sales rep that made it a pleasure to make a major purchase. Jimmy in finance was just as easy to work.with. I would highly recommend this dealership and would make the drive if I'm in the market for a vehicle in the future.

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Terrible experience from start to finish with this business. Will never give them another dime of my money. From selling me a car that was shaking so bad within 10 minutes of driving off with it (a 2023 mind you) and having to bring it back, to selling my husband a truck that the back window leaked when it rained (yes we told them to check because we saw the water damage..) here's the best one.. offered to pay off my husband's motorcycle loan so we can take on two new loans, only to turn around and put his motorcycle ... Read More

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Google - May 18, 2025

Terrible experience from start to finish with this business. Will never give them another dime of my money. From selling me a car that was shaking so bad within 10 minutes of driving off with it (a 2023 mind you) and having to bring it back, to selling my husband a truck that the back window leaked when it rained (yes we told them to check because we saw the water damage..) here's the best one.. offered to pay off my husband's motorcycle loan so we can take on two new loans, only to turn around and put his motorcycle loan under my new car loan WITHOUT TELLING US leaving me upside down on it. Horrible place, horrible people, horrible business.

If I could leave Zero stars I would. Not only did they mess up my loan by financing me with a bank out of state they also got me an intrest rate of 8.1%. I then refinanced and did their job for them days later with my local credit union and got it down to the 6.39% I told them I was approved on in the first place. I left many voicemails with my name and number just to receive no calls back. So if you want to deal with terrible customer service this is the place to go. I’ve dealt ... Read More

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Google - May 8, 2025

If I could leave Zero stars I would. Not only did they mess up my loan by financing me with a bank out of state they also got me an intrest rate of 8.1%. I then refinanced and did their job for them days later with my local credit union and got it down to the 6.39% I told them I was approved on in the first place. I left many voicemails with my name and number just to receive no calls back. So if you want to deal with terrible customer service this is the place to go. I’ve dealt with some terrible dealerships but this one is at the top of the list for me. Won’t go back and certainly won’t be recommending it to any of my friends. Planned on trading in my truck here if all went well with the car I bought but I’ll be taking my business elsewhere. The person in charge me told me he would rather me not leave a review if it was going to be bad since they “tried to help” when in reality they did nothing and I did it on my own.

Fast, transparent with information and very responsive. Worked with Bob C and Jimmy in finance. Could not be more pleased! Wonderful experience and highly recommend!!

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I recently bought a truck from Heller Motors in Pontiac il. They sold me a truck that seemed very clean and a great truck. They stated this was a buy back and the reason was because the rear windshield had a leak. The company and hellers states there was no issues with the windshield. I even have documents that states it was resolved. Few days off the lot I noticed water leaking in the back. I reached out to hellers and will only fix it if I pay out of my pocket. They seem to know about this issue before ... Read More

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Google - Mar 27, 2025

I recently bought a truck from Heller Motors in Pontiac il. They sold me a truck that seemed very clean and a great truck. They stated this was a buy back and the reason was because the rear windshield had a leak. The company and hellers states there was no issues with the windshield. I even have documents that states it was resolved. Few days off the lot I noticed water leaking in the back. I reached out to hellers and will only fix it if I pay out of my pocket. They seem to know about this issue before I even took it off the lot unless they just had no idea after their service inspections. Seems that I am going to be stuck paying $2000+ to replace this out of my pocket… not pleased at all and beware of this! I will also add that this was sold as is but as is was them stating the windshield was fixed and there was no water leak. I did take it to a mechanic but that that was for inspection of underneath of the truck and make sure it runs good. Everything checked out we did not talk about water leaks. I had a trade in and was not aware of any issues but we made an agreement to selling. But if I would have knew the windshield had a leak I would O f wanted that resolved or fixed. Thats called consumer fraud and they knew about this situation and told me wrong thats the truth.

I purchased a used 2019 Dodge Grand Caravan in 2019. The vehicle had 7800 miles on it if my memory serves me correctly. We did the test drive, we came back to the negotiating table and nailed down a price. After both parties agreed, the salesman lays a carfax on the table that articulates an accident has happened with the vehicle and that no air bags had been deployed in the accident. That was issue one. I agreed to continue moving forward with the deal as it was still satisfactory as long as I could buy an extended warranty out to 100,000 miles. We ... Read More

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Google - Mar 20, 2025

I purchased a used 2019 Dodge Grand Caravan in 2019. The vehicle had 7800 miles on it if my memory serves me correctly. We did the test drive, we came back to the negotiating table and nailed down a price. After both parties agreed, the salesman lays a carfax on the table that articulates an accident has happened with the vehicle and that no air bags had been deployed in the accident. That was issue one. I agreed to continue moving forward with the deal as it was still satisfactory as long as I could buy an extended warranty out to 100,000 miles. We had negotiated to purchase the warranty and were lead to believe that the coverage was going to be a mileage base warranty out to 100,000. The car presently has 80 thousand miles its been 5 years and MOPAR claims the warranty has exceeded the time limit. Check your Heller paperwork thoroughly. I will avoid shopping here now that I have to trade my vehicle 20K miles ahead of what we planned to. Ask yourself, why would I buy an extended warranty that only covered me for 3 years but went out to 100,000 miles? The factory warranty was 3/36,000 that the car was still covered with when I bought it.

Nothing bad to say what so ever. Highly recommend Heller Motors in Pontiac, IL. Was looking for a newer used Chrysler Pacifica. Wanted to trade in our Explorer for the van. Had the pleasure of working with Jeremy Mehrkens. Got to say one of the best salesmen I have ever worked with. Told him exactly what I wanted and he was able to get my family and I in a van that we absolutely love. He was to the point and didn't beat around the bush with things I asked him about. He is very professional, kind and courteous ... Read More

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DealerRater - Mar 18, 2025

Nothing bad to say what so ever. Highly recommend Heller Motors in Pontiac, IL. Was looking for a newer used Chrysler Pacifica. Wanted to trade in our Explorer for the van. Had the pleasure of working with Jeremy Mehrkens. Got to say one of the best salesmen I have ever worked with. Told him exactly what I wanted and he was able to get my family and I in a van that we absolutely love. He was to the point and didn't beat around the bush with things I asked him about. He is very professional, kind and courteous and knows how to help a customer. Jeremy worked with the finance department and even helped me get a lower payment than what I already had as well. I would definitely take the drive to come see Jeremy and the awesome staff at Heller's again. Thank you to Jeremy and staff!!

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Horrible experience with this dealership. I called to inquire a out a vehicle and the salesman Joe informed me the truck was good to go. We went through everything and agreed to a price and I put my deposit down and recieved my buyers order. He told me the finance manger would call the next business day(they were busy at the time) to finalize the paperwork. I have my bank approval already so I just need to find a truck and sign. The next business day comes and I get a text(no phone call) saying the truck has ... Read More

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Google - Mar 3, 2025

Horrible experience with this dealership. I called to inquire a out a vehicle and the salesman Joe informed me the truck was good to go. We went through everything and agreed to a price and I put my deposit down and recieved my buyers order. He told me the finance manger would call the next business day(they were busy at the time) to finalize the paperwork. I have my bank approval already so I just need to find a truck and sign. The next business day comes and I get a text(no phone call) saying the truck has been sold. Letting someone put a deposit down on a sold vehicle sounds crazy to me, so does it sound crazy reading this too. They did refund my deposit. But if a customer has a deposit down wouldn't you try to sell or help them find a vehicle since you are a dealership? Not just refund and say have a nice day. DO NOT SHOP HERE!!!!!!!

This was the third purchase from Heller. I specifically passed up closer dealerships to go back. This experience was a let down. I paid 100% cash (over 25k) for my car. I didn't get to drive it home that night. It needed service and detail. I thought I would get it the next day but when I called I was told it needed a license plate bracket that had been ordered. It was not detailed yet and my salesman said he would go vacuum the car but it wouldn't be a true detail. Why should I have to settle ... Read More

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Google - Feb 26, 2025

This was the third purchase from Heller. I specifically passed up closer dealerships to go back. This experience was a let down. I paid 100% cash (over 25k) for my car. I didn't get to drive it home that night. It needed service and detail. I thought I would get it the next day but when I called I was told it needed a license plate bracket that had been ordered. It was not detailed yet and my salesman said he would go vacuum the car but it wouldn't be a true detail. Why should I have to settle for something less? I felt low priority. I was told they sell over two hundred cars a week. I guess I am truly just a number and customers are not the priority. I did not get my car the next day and nearly missed an important appointment. The salesman did deliver my car in the nick of time with the front plate on the front seat and he said he went to help vacuum the car. It's just a huge disappointment this time. Volume won't continue or shouldn't matter as much as taking care of the customer.

I found my jeep online at Heller Motors. They made Everyting smooth and easy as possible, from negotiation to finance to details about how to proceed as I was in a different state. Got the Jeep shipped to my house and was as easy a purchase as any I’ve ever had. Thanks Heller Motors

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We were looking at a 2019 caravan through here. We also had been looking at a different dealer at a 2017 Pacifica that had about half the mileage and it's fully loaded. We told our Salesman at heller we'd decide overnight on which one we wanted. Heller decided without a signed contract to force the loan through to try and block us from getting the other minivan. We had no signed contract nothings at all.

An absolute awful experience make sure you do your homework before you buy a vehicle from this place. Almost 2 months into it still don’t have a license or a registration.

Drove an hour and a half to view a car. Payton was very responsive over text and made sure I knew what I was I for! When I arrived the car was out and ready to test drive! They made the process so easy and seamless and helped me a lot as someone with below average credit. I got the car I fell in love with and I am so happy about it! They even kept the interior LED lights I had asked them to keep! Payton was really nice and made sure everything went smooth! Highly recommend!!

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Highly recommend Heller Motors! Very kind staff that made a usually hectic process feel seamless. Truly have no complaints about this dealership and also very happy with the quality of my purchase! Thanks a lot to everyone at Heller 🙂

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(Versión en español abajo) ⬇️. Bought a Lincoln Navigator drove over 2 hours and the transmission went out literally the same day. They refuse to get it back and told me I had signed the contract already. They have been trying to fix the with different issues besides the transmission I’m a year into having the car in and out of service. I have I asked for them to give me a different car. The sales man Bob will always gives me a really bad trade in value where it will set me upside down 10,000-20,000 as I have ... Read More

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Google - Jan 9, 2025

(Versión en español abajo) ⬇️. Bought a Lincoln Navigator drove over 2 hours and the transmission went out literally the same day. They refuse to get it back and told me I had signed the contract already. They have been trying to fix the with different issues besides the transmission I’m a year into having the car in and out of service. I have I asked for them to give me a different car. The sales man Bob will always gives me a really bad trade in value where it will set me upside down 10,000-20,000 as I have asked twice to make it right and give me another suv. So if you buy a car from them make sure it has no issues. They are the type of dealership that will not make it right. No customer service and they don’t care about keeping customer satisfaction at all!!! Now I’m stuck with a Lincoln that has multiple issues and not reliable for my family. No compren sus carros aquí este dealership no le importa nomás que el dinero. Mi carro se le descompuso la transmission el primer día y asta horita no me ayudan ah arreglarlo tampoco me lo compran por otro. Si compran uno carro de aquí asegúrense que funcione al 100%. Buena suerte ojalá mejor que la mía!!

Frustrating Experience with a Lemon Car and Poor Service Review: I purchased what turned out to be a lemon car, a 2014 Ford Focus SE, from Heller Motor in Pontiac, Illinois, and my experience has been incredibly unsatisfactory. After getting a warranty with the vehicle, I soon began experiencing significant transmission issues. When I took the car back to Heller for inspection, they focused on fixing components around the transmission issue instead of addressing the core problem. After doing some research, I discovered there was a recall on the transmission. Armed with this information and the necessary paperwork, I returned to ... Read More

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Google - Dec 13, 2024

Frustrating Experience with a Lemon Car and Poor Service Review: I purchased what turned out to be a lemon car, a 2014 Ford Focus SE, from Heller Motor in Pontiac, Illinois, and my experience has been incredibly unsatisfactory. After getting a warranty with the vehicle, I soon began experiencing significant transmission issues. When I took the car back to Heller for inspection, they focused on fixing components around the transmission issue instead of addressing the core problem. After doing some research, I discovered there was a recall on the transmission. Armed with this information and the necessary paperwork, I returned to Heller expecting they would resolve the transmission issue. However, they only fixed the Transmission Control Module (TCM) and not the actual transmission itself. To add to the problem, when I attempted to trade in the vehicle at another dealership, they refused my trade-in due to a rollback on the odometer. This alarming discovery confirmed my suspicion that I had purchased a lemon car. Despite my efforts, I've been in a constant battle with Heller to get my transmission properly fixed, and now I am faced with odometer issues as well. I am disappointed with the service, lack of support, and the troubling situation regarding both the transmission and odometer. I wouldn't recommend Heller Motor based on my experience. Potential customers should be cautious, especially with vehicles that may have known issues or discrepancies, and be wary of ending up with a lemon car.

Putting prices on your website for evs that already include the tax credit in the price and not noting it anywhere is shady.

Bought a used vehicle spring of 2024 that wasn't a good experience ether. But they gave me a I.o.u. to buy tires from them at their cost. I called yesterday to get them they were going to call me back with price. They didn't call back so I called them again this morning and now they don't want to honor the i.o.u. . I would never recommend dealing with them.

Would definitely send business to Heller again. I drove 3 hours to see a vehicle they had. I was greated right away upon arriving. The entire staff was courteous and helpful. I was a bit indecisive and my salesperson Bob took the time to pull 5 or 6 trucks out for me. They evaluated my trade and handed me my keys back. So many dealers hold them for ransom these days. Through the entire process there was no pressure. We talked about all sorts of things like old friends. It was refreshing to find a team and dealership that understands how to treat ... Read More

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DealerRater - Nov 4, 2024

Would definitely send business to Heller again. I drove 3 hours to see a vehicle they had. I was greated right away upon arriving. The entire staff was courteous and helpful. I was a bit indecisive and my salesperson Bob took the time to pull 5 or 6 trucks out for me. They evaluated my trade and handed me my keys back. So many dealers hold them for ransom these days. Through the entire process there was no pressure. We talked about all sorts of things like old friends. It was refreshing to find a team and dealership that understands how to treat customers like people and not just a deal. Thanks for being better than so many others.

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Water a lot of my time not providing pictures of the vehicle I first inquired about then said they had a deposit on it and tried to flip me into other vehicles. Listing numerous excuses. This all transpired over about a day and a half And I kept getting multiple stories about how they do so much they don’t get before our truck gets listed sometimes. Proceeded with caution

To be brief for the people who do not like to read long reviews, as an out of state customer, I DO NOT recommend purchasing anything from them unless you are able to physically go to the lot to make your purchase. If no issues pop up, from the other reviews, it seems like it is a smooth process. HOWEVER, if there are any issues, you are in for a bad time. Priority is given only to the customers on the lot and any issues with delivery will not be communicated with you in a timely manner. I am VERY ... Read More

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Google - Oct 23, 2024

To be brief for the people who do not like to read long reviews, as an out of state customer, I DO NOT recommend purchasing anything from them unless you are able to physically go to the lot to make your purchase. If no issues pop up, from the other reviews, it seems like it is a smooth process. HOWEVER, if there are any issues, you are in for a bad time. Priority is given only to the customers on the lot and any issues with delivery will not be communicated with you in a timely manner. I am VERY disappointed with the communication regarding the purchase and delivery of my new car and how I was treated as a liar and a mooch after I raised my concerns and expressed my frustration. AND nearly 3 weeks after my purchase, I still do not have everything that was included in the sale and there has been no attempt on Heller's behalf to get it to me. The longer story is still too long to post, so I will include it as images with screenshots to verify. The still pretty long story is I am an out of state customer. I put a $500 buyer's hold on a 2022 Ford Escape PHEV on Saturday, 9/28. On Thursday, 10/3, the sale was finalized and I was told that delivery would be on Saturday ‘between 11 and noon’. I asked if that was for sure the time range, because I had pre-existing plans for that evening that I could not miss and that if not, it would be better to do the delivery on a different day. I was told that there would be no issue with that delivery time and that there was no reason to worry or need to schedule a different delivery day. That was repeated to me the next day, 10/4, when I called after not receiving a response to an email I sent. On the delivery day, I received a text that the car would be delivered slightly later than I was originally told (1:30), but still early enough to not be a major inconvenience. At 2:30 I called to see why it wasn't here yet. Turns out that the driver drove the wrong direction and was still hours away, estimating a 5:15 delivery. From then until 4:30 I was on and off of the phone with the dealership trying to make arrangements to figure out what to do about delivery. I requested to be reimbursed for the inconvenience. The dealer decided to have the driver stay in their truck overnight, unpaid, and make the swap in the morning. When we made the swap, the car did not have the standard plug in charging cable that is stick with the vehicle (or any charging cable!). I messaged the dealer about it and they said "it would have been inside the hatch". Afterwards, I was insulted by the Sales Manager as "immoral" and "someone just looking to get something for free" regarding the reimbursement of the delivery fee. Since then, no one has made any attempt to return my calls or get me the Plug-In Charging cord that comes stock with my Plug-In Hybrid. This is despite multiple attempts to reach ANYONE who could help me.

I found the car on Cars.com and traveled 3 hours to pick it up. Pricing and trade were negotiated over the phone and there were no surprises when I arrived. The vehicle I was purchasing was exactly as described and they didn't try to tack on any extra fees or services like other dealerships I had contacted. Eric and Jake were awesome and the whole deal only took 30 minutes which included my test drive. I can't overstate how easy they made the whole process. The travel distance was well worth it and they will be the first dealership ... Read More

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DealerRater - Aug 11, 2024

I found the car on Cars.com and traveled 3 hours to pick it up. Pricing and trade were negotiated over the phone and there were no surprises when I arrived. The vehicle I was purchasing was exactly as described and they didn't try to tack on any extra fees or services like other dealerships I had contacted. Eric and Jake were awesome and the whole deal only took 30 minutes which included my test drive. I can't overstate how easy they made the whole process. The travel distance was well worth it and they will be the first dealership I check next time I need a vehicle.

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