When a person runs into auto trouble while travelling, it becomes a very difficult challenge. But your attitude, your helpfulness, your kindness put my mind at peace. Abbey & I were so, so happy to meet you and we thank you for all your help and outstanding service.
Jack and Abbey Block
Rich Tom (our salesman) simply made the long drive to Heller Ford worth our considerable time and effort. Rich considered our rather specific and considerable vehicle needs as well as our rather specific and in-considerable family budget and worked very hard to find the right vehicle for us. He actually found it in the service department as it had JUST been traded for. He was able to get it washed and out of service for us to look at and drive. With absolutely NO pressure, Rich helped us to examine the vehicle and assess a couple of repair/maintenance needs. He assured us that the dealership would take care of the issues we, together, noticed and agreed were problems---and that they would complete the thorough inspection/repair process they had already begun. We agreed upon a very fair price (the dealership ALREADY had it priced very fairly via KBB, etc.) and we signed paperwork to agree to purchase contingent upon our approval of the repair issues. Rich called us several days later and we were able inspect and drive the vehicle (again, with NO pressure). We agreed that the dealership had done a great job of attending to our concerns and the deal was completed very openly and very quickly. Thank you to Rich Tom for taking such great care of us. We drove away proudly in our 2004 Chevy Avalanche, and took with us a genuine feeling that we had not only made a good deal on a great vehicle, but that we had also made a new friend ! Thank you, Rich ! Buck (and Kara) Cunningham, Petersburg, IL
Buck and Kara Cunningham
I recently bought a car from you guys. I had to work through my bank for a loan but my salesman was not pushy one bit. He was very helpful and patient and when something didn't work for my bank, he was able to get me a great deal through management. Even the salesmen that saw me wandering the lot waiting for my salesman to get to me were very nice and helpful. I would recommend this store to anyone looking for a great vehicle. From my salesman to the management, I give a 2 thumbs up. Thank you!
I just wanted to let you know that my husband and I were so impressed with the kind, prompt service we received when we purchased our van. I have never had such a wonderful car-buying experience where I didn't feel pressure, but still given options. Everyone we dealt with were great. We both have agreed we will never buy another car from any other dealer. We have told all of our friends that it's worth the drive to Heller Motors in Pontiac.
To the staff at Heller Motors,
I don't know how often you get thank you letters, but I just wanted to thank you for going above and beyond with outstanding customer service when my family and I were in a real emergency.
Two days before Christmas this past year, my wife, 3 young children and I set out on a a 2 day, 20 hour trip from Ottawa, Ontario Canada to visit her family in Hannibal, Missouri. We had driven all day when our heat suddenly went out of our old Dodge Caravan, and our engine began overheating. I didn't know what was wrong and stopped on the side of the road. When the engine cooled, we set out again, only it would start to overheat again. This went on for about 10 minutes and I realized I would need a mechanic ASAP! Imagine my surprise when I pulled into a gas station not 1/2 mile away and was told there was a Dodge dealership right next door! As we pulled in, our engine coolant completely ran out. We were stuck! We went inside, not knowing if anyone would be able to help us and were completely blown away by everyone inside going out of their way to help us. We were given a loaner van so we could continue our trip and our van, which had suffered from a broken coolant plug would be repaired that week so we could finish the rest of our trip. Within 40 minutes we were back on our trip and our van was being taken care of!
We are so grateful for each employee who went out of their way to help us, and for going above and beyond what was required. Looking back, our vehicle could have broken down anywhere, out in the middle of nowhere, and it could have made for a very miserable Christmas memory. Instead, we are left with profound gratitude and want to let you know how appreciative we are for your kindness.
Ottawa, Ontario Canada
A great place to do business!
Excellent quality and excellent service.
Great people, great service, fair prices for great work.
My overall shopping experience with this dealership far exceeded superior in quality. From our salesperson, Gary Propes, to the General Manager, Greg Koch, who handled the financing that day due to the illness of the finance person, I could not have asked for anyone more qualified or friendly. I will definitely purchase from this dealership again!
I came on Saturday morning (for service). They were booked and down one person. They were able to get me right in. Great service, and friendly!
This is a quality dealer who understands the value of service. We have bought more than 10 cars with them, and would plan on more. Marty Heller and his staff do an excellent job!